8:30 AM

Registration Opens

9:00 – 9:25 AM

Breakfast

(And our first opportunity to meet in person in 18 months!)

9:25 – 9:30 AM

Updates and Announcements

Sandra Magaw, President

9:30 – 10:30 AM

Panel Discussion: COVID and Beyond

Cindi Carter, Prospect Medical; Bryan Marcotte, Baystate Health; Dan Rossi, Harrington Health; and Tanya Thorpe, Beth Israel Lahey Health Revenue cycle leaders discuss what lessons they have learned during the COVID pandemic and how they will carry those lessons forward as we

open back up.

10:30 – 10:40 AM

Making the Most of the AAHAM Certification Program

Makayla Gerard, Marcam Associates and Tim Hall, Balanced Healthcare

Receivables

10:40 – 11:30 AM

5 Steps to Becoming an Effective Servant Leader Amy Sherman, MedStar Health

Leaning on lessons and experiences from her own life, Amy shares tips on how to be an effective servant leader.

12:00 – 1:30 PM

Riverboat Cruise

Join us aboard the Indian Princess as we cruise around Webster Lake and enjoy each others’ company for the first time in 18 months!