10:00 AM

Introduction

Sandra Magaw, President

10:05 – 10:45 AM

The Revenue Cycle – What Your Registration Staff Needs to Know

Terri Wyman, Baystate Wing Hospital &

Louise Tokman, Prospect Medical Holdings, Inc

Terri and Louise will introduce the “Circle of Life” in the revenue cycle and discuss the vital importance of complete and correct patient demographic information and Insurance verification in keeping your revenue cycle moving.

10:45 – 11:30 AM

Consumer Communication Preferences and the Debt Collection Rule

Leslie Bender, Clark Hill PLC

George Buck, Accounts Receivable Management Consultant

A long-awaited final Debt Collection Rule allowing the use of digital methods of communication in debt collection is published and  expected to take effect on November 30, 2021.  Reg F explains how to learn and honor patients’ preferred methods of communication including self-service  portals, social media, email and texting – creating unique opportunities to improve the patient experience in an efficient manner in regard to past due receivables.  Join industry operational and legal professionals, George Buck and Leslie Bender, for this practical program highlighting Reg F’s strategies for implementing digital communication channels.