8:00 am to 9:15 am

Registration and Breakfast

9:15 am to 9:45 am

MAPAM and AAHAM Updates

Patrick McDonough, MAPAM President

9:45 am to 10:30 am

AAHAM Certification: One Man’s Journey

Joshua Siebalt, Steward Healthcare

Josh recently went through the process of preparing for and taking the CRCP Exam offered by AAHAM. He will share his story with us as a great way for our membership to become familiar with the AAHAM certification process.

10:30 am to 11:30 am

Partners Patient Service Center: Journey to Success

William O’Brien, Partners Healthcare

Bill and his team at Partners Healthcare have revamped their Patient Access group to increase efficiency and productivity. Learn what Bill and his team have done to increase revenue, increase retention, and add to a successful revenue cycle team.

11:30 am to 12:30 pm

NCCI Edits: Working Together to Get it Right

Robin Ingalls-Fitzgerald, Medical Reimbursement Specialists

Robin Ingalls-Fitzgerald shares her expertise on NCCI edits at the hospital level. Presentation content will include a discussion of medical necessity and use of modifiers in reference to denials management and will stress the importance of coding and revenue cycle professionals working together as a team.

12:30 pm to 1:15 pm

Lunch

1:15 pm to 2:30 pm

What’s the COST: Can Organizations Support Transparency?

Moderator: Beth Sanborn, Healthcare Finance News; Heather Kawamoto, Recondo Technology; Asha Strazzero-Wild, RxRevu

The patient financial experience is becoming increasingly important to hospital margin and the foundation of a patient’s general medical experience. This session will bring in perspectives from both front-end registration and pharmacy, which both touch and impact the patient financial experience. The Managing Editor of HIMSS will facilitate a discussion about challenges in the market today, where regulations may be headed, and what conversations both payers and providers should be in today to meet the changing healthcare landscape.

2:30 pm to 3:30 pm

Marine Corps Leadership and the Practical Application to Healthcare Business Office

Timothy Moore, Marcam Associates

In this presentation, Tim Moore shares the story of how his experience in the United States Marine Corps shaped his life and describes how those extremely valuable lessons transfer not just into management overall but specifically to the Healthcare Business Office.

3:30 pm to 4:00 pm

Networking and Hotel Check-In

4:00 PM

MAPAM Annual Polar Plunge

We’re pleased to announce our Third Annual Polar Plunge. There is a $25 entrance fee to participate and all proceeds will be donated to The Brain Aneurysm Foundation. Participants will be given a commemorative t-shirt.

6:00 pm to 11:00 pm

Evening Reception

The Annual President’s Dinner will be hosted in the courtyard. Enjoy waterfront views, a cocktail hour with passed hors d’oeuvres, dinner, and reception to follow. Dress to impress and be entered in our costume contest. This year’s theme is "Creating an Out-Of-This-World Patient Financial Experience" and we welcome all intergalactic travelers to grab their light sabers and "use the Force" to dress the part.

8:30 am to 9:30 am

Full Breakfast

9:30 am to 10:30 am

Work from Home Strategies

Michael Friedberg, Parallon

As the Revenue Cycle continues to change and evolve, more and more positions are moving remote. Michael Friedberg of Parallon will go over the reasons why the industry is moving this way and best practices to properly implement it within your own organization, either now or in the future.

10:30 am to 11:30am

A Common-Sense Approach to Denial Management

Tim Bavosi, RevSpring

Failures in configuration or maintenance often result in underperforming claim editors, either routing claims for manual intervention that could be fixed automatically, or passing claims that will eventually be denied. In this session, attendees will learn how to critically interpret industry definitions of Clean Claim Rate (CCR), how to understand what their CCR means, how to achieve a CCR that strikes a balance between minimizing denials and labor costs, and ten steps to improve their CCR.

11:30 am to 12:30 pm

Strategies for Retaining Top Revenue Cycle Employees

Amy Sherman, Central Vermont Medical Center

There is no magic wand that can be waved to make all good employees stay. But there are several techniques we can employ to make them want to stay. In this presentation, Amy takes us through some real-world examples of how she has been able to retain her top employees.

12:30 pm

Closing Remarks and Additional Networking Opportunities